Frequently Asked Questions

Frequently Asked Questions

Controlled Parking Zones (CPZ)- What’s it All About?

Q1  Why did this whole process begin?

A. In October 2013 it was drawn to the attention of HEGLAT that after the last rejection of a proposed CPZ for our area, the council had said it would look at another consultation in or around 2015. More residents were starting to ask for some form of controlled parking – both in emails to the Chair of HEGLAT and also in emails directly to the council. HEGLAT decided to do our own survey of residents to see if attitudes had changed over the last few years and if so what could be done to improve things for residents both in terns of parking and road use by all people. Note: if the council gets enough emails on a subject from residents then they can initiate a consultation whether the public want it or not. We decided to get ahead of the game just in case.

Q2. Why start the process here instead of waiting for the council?

A The council would have started a consultation based on their standard approach that residents saw as heavy-handed and rejected in 2010. It was felt that we as local residents could come up with a far more nuanced proposal that took into accounts the needs and wishes of all residents and find out what they wanted – not just the council.

Q3. What happened next?

A. A working group was set up to compile a survey to find out if attitudes had changed and if there was now an appetite for some form of controlled parking in the area; to find out how many residents actually had vehicles which they parked in our streets; how people used transport of all kinds in the area; what improvements residents would like to see in our streets if a CPZ were to be introduced.

Q4. How many streets were surveyed and how many residents responded?

A. Thirty two streets were surveyed by volunteers and we had a 52% response rate which is considered good for a local community survey. Over 1000 residents responded.

Q5. Which streets were surveyed?

A. Hallett Rd, Bonchurch Rd, Lincoln St, Toronto Terr, Franklin St, Belgrave St, Baxter St, Montreal Road, Carlyle Street, Holland Street, Bentham Road, Beaufort Terr, Q Park Rd , Hanover Terr, Islingword St, Coleman St, Albion Hill, Milton Rd, Howard Rd, Cobden Rd, Newark Pl, Quebec St, Hanover St, Southampton St, Grant St, Ewart St, Islingword Pl, Washington St, Lynton St and Franklin Rd.

Q6. My street was not surveyed. Why not?

A. The surveys were all done by volunteers and we could not get volunteers in some streets. We asked many times but some streets were not interested particularly those on the north side of Elm Grove.

Q7. My street was surveyed but I did not get a survey. Why not?

A. All houses in the streets above were given surveys. You may have missed yours.

Q8. What was the ratio of people For or Against some form of CPZ?

A. Of an initial count of 1012 respondents approximately 340 did not want any form of CPZ or controlled parking and 682 would be happy with some form of controlled parking. (We acknowledge a small discrepancy here as some people may have voted both ways!) A ratio of 2:1 in favour of something happening.

Q9. How many cars/vehicles are owned by HEG residents who responded and how does this compare to the number of spaces that would be available under a CPZ?

A. Data gathered has shown that there would in fact be more spaces available in a CPZ than the number of cars owned by residents. This allows for the fact that parking will have to be suspended on one side of the road in certain streets, in order to meet legal road width requirements. In the initial count mentioned above of 1012 respondents there were 648 cars that would qualify for a permit. On average there were more spaces available than vehicles owned by residents. 193 people did not own a vehicle. There are now fewer cars per household than in the 2011 census.

Q10. What sort of scheme is being suggested?

A. The initial plans considered three schemes (Light, medium and heavy touch) but this has been shortlisted to two following the lack of support amongst residetns for a medium touch option. THe remaining two schemes being consulted upon are:

         SCHEME A – ALL DAY – Restricted parking all day 9 am – 8 pm

Possible Pros

This heavily restricted scheme is simple to enforce and is the strongest deterrent to people parking in the area without a permit, without buying a ticket, or without using a visitors voucher.

Possible Cons

This is the least flexible scheme for residents and means there is no free parking throughout the day for visitors, clients, customers, carers and friends.


          For example restricted parking between 10 am-11 am & 2pm-3 pm

Possible Pros

This is the least restrictive option. For most of the day residents would be able to have visitors, clients, carers and friends parking for FREE.

Commuters and outsiders would not be able to park and leave their vehicles all day, all week, all month or longer as happens now.

Possible Cons

Easier for determined offenders to cheat the system, but still a deterrent to most people as shown from positive feedback in other areas where this scheme exists..

Q11. If we opt for Scheme B does it mean our permits only entitle us to park during those restricted hours? Why should I pay good money to only be able to park for two hours per day?

A. OK – let’s look at this another way. With your permit you can park in HEG ALL DAY any day. The two hour restrictions mean that during those hours ONLY HEG permit holders can park here and no-one else unless they are on a Pay & Display bay. This means that all other vehicles will have to leave the area and will stop them from parking all day, all week, all month or even nearly all year as happens now. We know it looks like you only get limited hours to park but that’s not so. You can park all day – others cannot park here during those hours.

Q12. How many permits would be issued per household?

A. On the first round of applications there would only be one per household but if not all the permits are taken up then there would be a second round of applications and people could apply for a second one. Of the 17 parking zones in the city there are only waiting lists in 4 of these which are the central zones. All other zones have spare capacity. HEG is very likely to be the same.

Q13. What would happen in Houses of Multiple Occupation where there could be as many as four or five individuals with cars?

A. The situation above would still apply with limited permits per household. It is not “One permit per individual”.

Q14. I have more than two vehicles. Will I get permits for all of them?

A. It is unlikely that households with more than two vehicles will get permits for all of them.

Q15. How do I qualify for a permit?

A. To qualify for a permit your vehicle has to be registered in your name and registered to your HEG address.

Q16. I have a commercial vehicle. Will I get a permit?

A. Yes, commercial permits are available and we are aiming to get the council to agree that people who are sole traders and self employed can get a permit for a domestic vehicle and their trades vehicle.

Q17. Will there be more one-way streets than there are now?

A. Yes there will. This is for three reasons. a) to maximise legal road widths for emergency vehicles. b) to enable parking on both sides of more streets. c) to make roads safer and stop vehicles speeding from one end of a road to the other to avoid someone coming in the other direction.

Q18. Will there be more provision for cycle parking?

A. Yes – we hope so. Street design and layout is going to be integral to the consultation process and remember, this whole process is not just about “Parking” – it is also about improving the streets in which we live for everyone.

Q19. Will there be more traffic calming measures?

A. HEGLAT is working with the council to install more traffic calming to make our roads safer for all users. This may be in the form of staggered “chicane” parking on either side of a road, narrowing of roads at certain points and sleeping policemen.

Q20. Are more communal bins going to be introduced which will take up valuable parking spaces?

A. We have been assured that the council has no intention of introducing more communal rubbish bins in the area.

Q21. Will I get my rubbish collected more consistently?

A. Yes – hopefully so. With better access to our streets the refuse lorries will be able to get into our streets more easily. There are currently occasions when the lorries cannot get down some streets and so rubbish is not collected.

Q22. Will there be a pay and display element to any CPZ?

A. Under Scheme A Heavy Touch, any Pay and Display spaces would be Shared spaces between visitors and Permit holders, and under Scheme B Light Touch they would be exclusively for visitors

Q23. I have customers and clients who visit my house every day. Will I be able to get enough visitor permits for them?

A. Visitor permits will be available but if we choose to go for a CPZ with only a few restricted hours per day (Schemes B) then there will be more hours where visitors can park for free without a ticket or permit. Scheme B will give you nine free hours for visitors each day.

Q24. Are residents going to be able to feed in more ideas to council as the process continues?

A. There will be opportunities for residents to feed into the consultation during the consultation period from 1st December 2016 to 14 January 2016 .

Q25. Is Elm Grove going to be included in any CPZ consultation?

A. Yes, it is. Elm Grove is an integral part of the consultation and we will endeavour to get the best deal for this road that we can. Sorting out the parking shambles is only part of this and we will need input from people living on Elm Grove to help improve the situation.

Q26. How much will the permits cost?

A. Current permit prices are: £125 annually for permits in zones with all day schemes as in Scheme A. £95 annually for permits in zones with only limited hours restrictions as in Scheme B. Permits can be paid for quarterly but the overall cost does increase if paid in this way.

There are also two basic types of Business and Traders Permits. Please see the council website for more detailed info on these but the basic costs are:

Business Permits:

Permit Type 3 month 12 month
Standard £88.40 £312
Low Emission £44.20 £156

Traders Permits:

Permit Type 3 month 12 months
Standard £166.40 £624
Low Emission £83.20 £312

More info.

Q27. What is the Timeline for the consultation process as it will be carried out by the council

A. Please go to   for this information.

Q28. Why does this timeline take so long?

A. The council has to go through all proper legal procedures and motions before a CPZ can be introduced otherwise it would be deemed illegal. Traffic Orders have to be issued; there has to be a proper period for detailed design and consultation (we’d hate it if we weren’t properly consulted); each stage has to be agreed at ETS Committee at the council and so on.

The details below will form the basis of the full consultation to be sent out from the council to residents of  Hanover & Elm Grove in December 2016.